Privacy Policy
1. Introduction
Supportive Healthcare ("Frontline Dermatology," "we," "our," or "us") is committed to protecting the privacy, confidentiality, and security of personal information and protected health information entrusted to us. This Privacy Policy describes how we collect, use, protect, retain, and disclose information obtained through our healthcare services, website, patient portal, telehealth services, remote patient monitoring platforms, electronic communications, and related services.
This Privacy Policy applies to patients, caregivers, authorized representatives, website visitors, and users of Frontline Dermatology services.
2. Information We Collect
Personal and Contact Information
- Full name, date of birth, address, telephone number, and email address
- Emergency contact and demographic information
- Information submitted through website forms, appointment requests, or communications
Health Information
- Medical history, treatment records, diagnoses, medications, and laboratory results
- Telehealth, Remote Patient Monitoring, Chronic Care Management, and Behavioral Health Integration records
- Other information needed to provide and coordinate healthcare services
Insurance and Financial Information
- Insurance carrier and policy information
- Billing, payment, claims, and reimbursement information
Website and Technical Information
- IP address, browser type, and device information
- Website usage, cookies, analytics, and security information
SMS Information
- Mobile telephone number
- SMS opt-in and consent records
- Communication preferences, opt-out requests, and message-related records
3. How We Use Information
- Provide and coordinate healthcare services
- Schedule appointments and communicate with patients and caregivers
- Process insurance claims, billing, and payments
- Operate telehealth, Remote Patient Monitoring, and Chronic Care Management services
- Respond to inquiries and service requests
- Improve service quality, security, and website functionality
- Meet applicable legal, regulatory, compliance, and patient-safety obligations
4. Electronic Communications and Text Messaging
SMS/Text Message Communications
Frontline Dermatology may send text messages after an individual opts in. Messages may include appointment reminders and confirmations, follow-up or care coordination communications, billing notifications, prescription-related communications, service updates, and other healthcare-related notifications.
Message frequency varies. Message and data rates may apply.
Consent, Opt-Out, and Help
Participation in the SMS program is voluntary. By providing an affirmative opt-in, an individual agrees to receive healthcare-related text messages from Frontline Dermatology. Consent to receive text messages is not consent to share SMS opt-in data.
- Reply STOP to opt out at any time.
- Reply HELP for assistance.
- Contact Frontline Dermatology directly to update communication preferences.
SMS Security Notice
Text messages may not be encrypted and may be intercepted or accessed by unauthorized parties. Individuals should avoid sending highly sensitive medical information by text message.
5. SMS Opt-In Data No-Share Policy
SMS OPT-IN DATA AND CONSENT WILL NOT BE SHARED
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances.
Frontline Dermatology does not sell, rent, share, disclose, transfer, or provide SMS opt-in data, mobile telephone numbers collected for SMS enrollment, or SMS consent records to any third party or affiliate for any purpose.
SMS opt-in data and consent cannot be shared even with consumer consent. Any consent to share other personal, contact, health, billing, or service information does not apply to SMS opt-in data, mobile numbers collected for SMS enrollment, or SMS consent records.
SMS opt-in data, mobile numbers collected for SMS enrollment, and SMS consent records are excluded from all information-sharing provisions in this Privacy Policy.
6. HIPAA Privacy Practices
Frontline Dermatology uses and discloses protected health information as permitted or required by applicable law. Permitted purposes may include treatment, payment, and healthcare operations.
Treatment
We may use and disclose protected health information to provide, coordinate, or manage healthcare and related services.
Payment
We may use and disclose protected health information for billing, claims processing, reimbursement, and payment collection.
Healthcare Operations
We may use and disclose protected health information for quality improvement, compliance, credentialing, auditing, training, and operational management.
The permissions described in this section do not include permission to share SMS opt-in data, mobile numbers collected for SMS enrollment, or SMS consent records.
7. Information Sharing and Disclosures
Frontline Dermatology may use or disclose personal information or protected health information only as permitted or required for treatment, payment, healthcare operations, public health, patient safety, oversight, or legal compliance. SMS opt-in data, mobile telephone numbers collected for SMS enrollment, and SMS consent records are excluded from this provision and will not be shared with any third party or affiliate under any circumstances.
No provision in this Privacy Policy authorizes the sharing of SMS opt-in data. SMS opt-in data, mobile telephone numbers collected for SMS enrollment, and SMS consent records will not be shared with third parties or affiliates under any circumstances, including when a consumer consents to sharing other information.
8. Data Security
Frontline Dermatology maintains reasonable administrative, physical, and technical safeguards designed to protect information from unauthorized access, disclosure, alteration, loss, misuse, or destruction. Safeguards may include access controls, secure systems, workforce training, monitoring, and encryption where appropriate. No method of electronic transmission or storage can guarantee absolute security.
9. Cookies and Website Technologies
Our website may use cookies, analytics tools, session technologies, and security monitoring technologies to improve functionality, measure performance, enhance user experience, and maintain security. Users may adjust browser settings to control cookies, although doing so may affect certain website features.
10. Third-Party Websites
Our website may contain links to external websites. Frontline Dermatology is not responsible for the privacy practices or content of external websites. Visitors should review the privacy policies of those websites separately.
11. Individual Privacy Rights
Depending on applicable law, individuals may have rights to request access to or amendment of information, request restrictions or confidential communications, obtain an accounting of certain disclosures, receive a copy of applicable privacy notices, and submit a privacy complaint. Requests may be directed to Supportive Healthcare using the contact information below.
12. Children's and Minors' Privacy
Frontline Dermatology handles information concerning minors in accordance with applicable law. Parents, guardians, and authorized representatives may exercise privacy rights for eligible minors when permitted by law.
13. Data Retention
Frontline Dermatology retains records for the periods required by applicable legal, regulatory, contractual, and operational requirements. Records are maintained and disposed of using safeguards appropriate to the nature of the information.
14. Changes to This Privacy Policy
Frontline Dermatology may revise this Privacy Policy. Updated versions will be posted or made available through appropriate channels with a revised effective date. The current version supersedes prior versions.
15. Contact Information
Frontline Dermatology
515-666-5417
info@frontlinedermatology.com
www.frontlinedermatology.com
Questions about this Privacy Policy, privacy practices, SMS communication preferences, or privacy rights may be directed to Frontline Dermatology at the contact information above.
Required SMS Compliance Statement
SMS PRIVACY NOTICE
By opting in, you agree to receive healthcare-related text messages from Frontline Dermatology. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for assistance.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances. SMS opt-in data cannot be shared even with consumer consent.